Walter Lilly’s workshop visit


It was a pleasure to receive a visit at the Kaizen Furniture workshop recently from one of our main clients, Walter Lilly. The afternoon was spent showing Directors Chris Butler and Andrew Crispin what goes on behind the scenes at every stage of a job, from design to manufacture to final output. We always enjoy the opportunity to show clients how we work and our facilities, as it allows us to demonstrate how our rigorous standards are applied throughout every aspect of our business.

Kaizen have enjoyed working with Walter Lilly on high end residential projects in London for many years. We asked Chris and Andrew a few questions about their visit, and what aspects are most important to Walter Lilly as a main contractor.

We hope you’ve enjoyed today’s visit into the manufacturing side and meeting our craftsmen. How did you find the Kaizen Furniture workshop?

‘‘It was great. It very much had the feel of a closely run family workshop rather than a factory. The setup of the workshop, and the principle of one individual taking ownership of a piece of joinery from approved drawings through to finishing, highlighted the close attention to detail and the personal touch that Kaizen offer.”

What do you generally look for when appointing a sub-contractor?

‘‘When Walter Lilly meet new sub-contractors or review our existing partners, we’re looking for companies who reflect our own image. Of course, we will drill down on the obvious items such as health and safety, financial stability, size and capabilities, but a key factor for us is the underlying ethos and culture of the company. We are particularly interested in the people, their experience and longevity of service, the company’s history and its attitude to staff training and development – these are all a gauge of the level of quality throughout a business.  Kaizen fulfil all of our criteria.  You have a very good understanding of your own strengths as a business and play to those strengths by carefully selecting the size and type of work that best uses the skills and experience you undoubtedly have. The size of Kaizen allows a level of detail and a personal involvement that other companies struggle to provide. Like Walter Lilly, we can see that Kaizen would rather get better than bigger..”

What do you like in particular about working with Kaizen?

‘‘Kaizen provide a service that is first class.  Whether it is at design stage, helping architects and interior designers bring their concepts to life, or during the manufacture and installation stage, when nothing but perfection will do, the team have it nailed.  Every element is completed and delivered to the highest quality, all with a personal touch.’’

And what sort of projects would you say are best-suited to us?

‘‘There is no doubt that Kaizen are very much suited to the top tier joinery market. The bespoke items of specialist finished furniture and joinery which you have made for us, and those we have seen on our workshop visit, are exquisite.’’