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About

WHO WE ARE

Kaizen Furniture are British designers and makers of the finest luxury interiors for prime residences in London and globally. With over 25 years of exceptional craftsmanship behind us, our expertise in bespoke furniture, cabinetry and joinery solutions is unsurpassed. Our passionate team prides itself on attention to detail and technical skill in creating beautiful bespoke furniture that exceeds expectations. Our creations are bespoke in the truest sense of the word - no two pieces are ever the same.


This uniqueness, we believe, is the ultimate definition of luxury.

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WHAT WE DO

Working closely with some of the world’s most highly regarded architects and interior designers as well as private clients, we combine traditional artisanship with innovative techniques to design, develop and manufacture joinery and furniture pieces to almost any specification. We create everything from freestanding pieces of furniture to top-to-bottom joinery for kitchens, bathrooms, bedrooms, dressing rooms, studies, cinema rooms, wine stores and more.

We prefer to think of ourselves as furniture engineers. No matter how complex the project, we are committed to delivering innovative design solutions that are beautiful and functional in equal measure, flawlessly finished every time.

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THE ONLY LIMIT IS YOUR IMAGINATION

We are recognised for our quality and approach rather than a particular design aesthetic. This means we can work to any style, from traditional and highly decorative to contemporary or minimalist. The array of finishes we are able to achieve is endless. As we specialise in working with a multitude of materials from timber veneers to glass, metal, stone, fine fabric or exquisite leathers, nothing is beyond the realm of possibility.

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EXCEPTIONAL SERVICE

From design concept through to installation and aftercare, our clients value our personal approach and the superior level of service our team of experts deliver at every stage. By handling a project from start to finish and down to every final detail, our dedicated project managers ensure that everything comes seamlessly together, on time and on budget. Having our own installation team, as well as our close proximity to central London, means we are able to be flexible and well equipped in response to special requirements or changes to projects on site.

MEET THE TEAM

JOE GRAY

Design Director

After studying Furniture Design & Craftsmanship at BUCKS New Uni, Joe joined Kaizen in 2014 as an enthusiastic draughtsperson, and took responsibility for transitioning the team from Autocad to our advanced 3D design software, Solid Edge. Joe went on to become Technical Design Manager and is now our Design Director. Joe’s aim has been to optimise the development and presentation of Kaizen’s technical drawings to ensure that they stand apart from any other. “One of my greatest accomplishments at Kaizen is what our drawings have become, with the help of our dedicated Design Team. I feel exceptionally proud” says Joe. “But it’s the opportunity to keep on learning from others that really keeps me driven. I am a firm believer that the best ideas are never created by one person but by a collaborative mind, and Kaizen really fosters this kind of working environment.” Joe also likes to get down on the workshop floor. “I love the smell of the freshly machined cedar as it’s taken from our machine shop to the benches. I’ll often find myself amongst the furniture, seeking that opportunity to examine the characteristics of the materials, how they react to the mix of design and functionality.” Outside of work, Joe loves spending time with his wife and two girls. He is a very sociable person and loves to get stuck into every activity. His Father was involved with motorsports, and many happy years spent at the racetrack fuelled Joe’s interest in cars. And with his Grandfather being an actor, Joe can, on occasion, also be found on the stage!

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JOHN POLHILL

Production Director

John joined Kaizen in 2010 as a furniture maker when the production team was just five strong. As the company rapidly expanded, he progressed to Workshop Foreman and Workshop Manager, becoming Workshop Director in 2015, where he now oversees a production team of 25. “I’m responsible for all areas of production at Kaizen, for ensuring the smooth manufacture of every piece that we make. I work closely alongside our Design Director, Project Managers and Site Manager to make sure the whole process from instruction of a job to final sign off runs seamlessly” says John. “The best thing about my role is having the opportunity to be involved with the whole process of amazing furniture production, from the early stages of design to seeing the furniture develop and become a reality before our eyes. It has been my passion since I left college to take a drawing and bring it to life, and I love that my role allows me to have personal influence over the journey of every piece. What inspires me daily are the challenges that keep us on our toes, the beautiful materials we get to work with and the ever surprising end results that we achieve.” That Kaizen also recognises the families behind the employee, encouraging them to feel part of the team, John believes helps to keep morale high. “This is something I really value. My role allows me to bring my two passions in life, my family and furniture making, together very nicely.”

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RAY ABRAHAMS

Production Manager

A City & Guilds course in Advanced Craft Cabinet Making at The London College of Furniture opened the doors to Ray’s long career in cabinet making. Ray climbed the ranks working for a number of small London based furniture makers where he produced a plethora of period and contemporary furniture and joinery for luxury interiors, before joining Kaizen in 2010. “Kaizen is unlike any other company I’ve worked for” says Ray. “The MDs’ commitment and passion for the Kaizen brand is infectious and it’s the reason why 11 years later I’m still here. The expansion of Kaizen, alongside our pioneering facilities which I have watched grow, has seen me progress from Team Leader to Foreman to Production Manager, where I enjoy sharing my 40 years of experience with our talented cabinet makers and draughtspeople and the extended Kaizen team. It’s a demanding role where no two projects are the same. I get a great satisfaction when creating a piece of furniture, whether that has been from making it or being instrumental in its development.” Outside of Kaizen, Ray enjoys country walks, the gym, travelling the world and playing games, where he is very competitive and derives great pleasure in winning against his lovely wife Kay.

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NICK FREE-TAYLOR

Project Manager

Nick began his career as a furniture maker, undertaking an apprenticeship at a small joinery company in West Sussex. He went on to start his own joinery business where he traded successfully for around six years, before joining Kaizen to be part of a bigger team and impart his knowledge and experience on the business side. “I was introduced to Kaizen where I met our MD’s Bill & Antonius, understood and empathised with their ethos, and sensed their passion and drive for creating the most sensational, unique, luxury bespoke furniture” says Nick. Nick’s role at Kaizen is to meticulously guide a project from inception through to completion. “Kaizen’s particular operation is distinctive and complex. There’s a smorgasbord of materials, processes and skills employed throughout the development journey that far surpasses ordinary joinery limits, and it’s nothing short of a pleasure to watch all the elements harmoniously come together to create that special piece that somebody has imagined. It’s a privilege to be a part of and is what motivates me to deliver the very best that both technical and classical expertise can offer.” Away from the profession, Nick’s devotion to creativity continues. “My homes have always been ever-enduring projects that challenge me every time. Luckily my family are incredibly patient!”

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NICK PETTERSEN

Project Manager

Nick grew up in a household full of cool furniture - his father was a Norwegian graphic designer who came to London in the 1960’s, bringing with him his love of Scandinavian design and filling their home with pieces that are sought out in vintage shops now. What the family didn’t own appeared in the numerous design magazines around the house. Nick absorbed all of these with relish and practiced rudimentary design and build in the shed. This led him to study Furniture & Product Design, and from there to establish a studio and workshop. For over ten years Nick honed his craft, focusing on the minutiae of design, manufacture, client/trade liaison and site management, producing a mix of residential furniture and commercial fit-outs. With these skills behind him, Nick moved into project management, spending four years working for high-end retail clients Anarchitect and then Universal Design Studio. In 2015 he joined Kaizen. “It still amazes me what Kaizen produces from often humble materials” says Nick. ‘The marriage of engineering and aesthetic is a wonder to behold, resulting in stunning pieces that grace the interiors of the grandest houses. As a project manager, I believe the process is as important as the end result – the client has to be confident they are getting quality service to match the furniture.”Nick’s escape from work is attending live music and sporting events, which are always unpredictable and a great foil to the schedules and programming of the week.

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SARAH HUSON

Operations Manager

Following several years working for a national retail DIY chain where she found her niche working with design and installation teams for kitchens, bathrooms and bedrooms, Sarah joined Kaizen Furniture in 2018 as Office Manager. Being fastidiously organised, Sarah was promoted to Operations Manager in 2020 where she is committed to optimising Kaizen’s delivery and internal operational processes. “When you’re working with the transport of such precious pieces that need to be delivered on time and in perfect condition, having a well-oiled operations department is key” says Sarah. “I am most passionate about getting it right and being part of a team that likes to learn and grow. Everybody at Kaizen has a keen eye for detail and this comes through in each member’s area of expertise. The whole process from the smell of new timber to seeing the finished product is amazing, as is the lovely team around me.” Outside of Kaizen, Sarah’s family are everything and keep her very busy. She has many hobbies that make the most of her creative side and is a keen baker who loves nothing more than to bake birthday cakes for her grandchildren and spoil them rotten.

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PAULIUS PETRUSEVICIUS

Installation Manager

Paulius first sharpened his tools during his early years in Lithuania where he would help his Dad with the woodwork at their summer home, and he still proudly treasures his first handsaw and nail hammer. Inspired by his Dad’s skills as a craftsman, he followed in his footsteps and headed to Building Construction college in Kaunas. At 20 years old, Paulius left his hometown for a new life in London where he started out as a carpenter’s assistant. Driven by his passion for the trade, he progressed very quickly and was managing his own projects within a year. When Paulius moved to a joinery fit out company working on prestigious London projects, he found his niche in furniture making and installation, and joined Kaizen in 2013 as a Senior Installer. For the last seven years Paulius has been managing Kaizen’s site installation team. “With the flow of challenging new projects and such a professional team, there is no where I would rather work than Kaizen” says Paulius. “I am lucky that I get to do what I love here.” Paulius has three things that he does with his free time. Family is his priority – he has a wonderful wife and two children. He never says no to DIY at home, as woodworking is in his blood. But when not with his family or on the tools, he can be found happily spending his downtime fishing.

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JOE THOMAS

Senior Estimator

Bringing with him a decade of estimating experience in the construction industry, Joe joined the Kaizen team as Senior Estimator in 2019 where he provides new and returning clients with detailed quotations in a bid to collaborate with them on the most prestigious projects.

As soon as Joe met the team, there was no doubt in his mind that joining Kaizen was the right decision. “It was clear to me from the off that Kaizen was more than just a workplace, it’s like a secondary family,” says Joe. “This is something I value highly and walking through the workshop door in the morning never fails to put a smile on my face. The positive energy here, alongside the beautiful work that Kaizen produce, only boosts my ambitions to grow with the company and make my role my own, something we are all greatly encouraged to do.”

Outside of work most of Joe’s attention is focused on his young family, planning for the future and finding exciting things to do to keep the kids amused. He and his partner Jade both share an interest in upcycling old furniture and gardening, leading to ever evolving inside and outside spaces. Joe’s other pastimes include golf, cooking and spending time with friends.

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MICHELLE BENDER

Marketing and Business Development Manager

After studying English and French at Nottingham University, Michelle spent a year working at a creative consultancy in Paris. Michelle began her career agency-side in London in 2006, moving to private bank Coutts & Co in 2008. Following an interim brand development project in Vietnam, Michelle returned to the British luxury sector and joined Kaizen in January 2016 as Marketing and Business Development Manager. “Kaizen are a pleasure to work for because the team are truly passionate about the brand, and this is reflected at every stage of the designing and making process.” says Michelle. “And when that’s the case, the brand really speaks for itself. I love meeting our clients because, like us, they are scrupulous, with an appreciation for quality and fine detail that makes for a natural fit. They know that with Kaizen they are getting nothing short of perfection, which is why we have such a close network of designers and architects who work with us again and again.” In her spare time Michelle loves cooking, travelling (when permitted!) and Pilates.

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"When designing our clients' prestigous Chelsea residence, our appointment for joinery was unquestionable. Working with Kaizen Furniture is a true delight. From interpreting our brief and making material selections to encompassing all of our AV requirements, the journey was seamless from fabrication to final installation. The attention to detail and quality of craftsmanship is second to none; a team of skilled artisans who take pride in their work and never fail to exceed expectation."

ANNA BARNARD, STUDIO VERO

“I can't say enough AMAZING things about Kaizen, Bill Schilling and his team. Having used many contractors, builders, etc in London, I can honestly say Kaizen is probably the only one that delivered sheer perfection. Complete professionalism, attention to detail, innovative design and top-of-the-line quality; every aspect of my project came out perfectly. Companies like this are very rare to find and I’m also very hard to please! I had a unique situation and Kaizen came in and worked with me to achieve precisely what I envisioned. I could not be happier and would highly recommend them to anyone!”

GINA MOUSSALEM, CLIENT

“Kaizen’s approach to design development is exactly what we look for when it comes to crafting bespoke joinery. Their process is unique and the quality of their product excellent."

SIMON TOMLINSON, ANDREW WINCH DESIGNS

“When it comes to bespoke furniture, my clients expect nothing less than exceptional craftsmanship. They see these unique pieces as the antiques of the future, making the pressures on delivery extremely high. Kaizen consistently continues to deliver each item to the highest of standards, and for this reason they remain my number one choice of furniture maker - somehow they even manage to make the process enjoyable!”

MARK ECCLES, GRAFTON